Medway Citizens Advice

Advice for Medway

Citizens Advice Medway is a registered charity that offers free, independent, confidential and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.

Online self help

Research & Campaigns

As well as helping people to solve their problems, Citizens Advice aims to improve the policies and practices that affect people’s lives. We do this try and prevent these problems happening again.

To do this, we have a dedicated Research and Campaigns team at Citizens Advice Medway. They collect evidence of the causes of people’s problems which is then used to raise awareness and challenge the people and policies responsible.

We focus on issues that impact a lot of people in the area and which keep happening to people, but everybody’s problem is considered as a possible Research and Campaigns issue. Since we collect evidence on issues that are present at local and national levels, we work on some campaigns that affect our local residents and others that affect the national population.

Our three main local campaigns at the moment are:

  1. Housing and homelessness
  2. Problems with Universal Credit
  3. Digital inclusion

These campaigns are some of the biggest issues affecting the clients who come through our doors. We also run shorter campaigns throughout the year and take part in national events with other organisations, for instance Big Energy Saving Week and Scams Awareness Month. We have also conducted a Financial Debt Survey across Medway in the hopes of determining why people borrow and the problems this can cause.

All of our volunteers inform their clients about our R&C team. Everybody at Citizens Advice Medway is encouraged to participate and help the public in this way.

If you would like to let us know about a problem you think is affecting people in Medway, contact the Research and Campaigns team. You can do this by sending an email to report@medwayadvice.org.uk or by calling 01634 383760 and asking to speak to a member of the team.

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  • Hug Your Hospital Appeal

    Hug Your Hospital Appeal

    1st May 2020

    Citizens Advice Medway along with key partners are launching the ‘Hug Your Hospital’ appeal to encourage and enable the residents of Medway to show how much they care about their local hospital. Our Advice charity is working hard during this Coronavirus Pandemic and helping hundreds of residents daily. However we along with partners have been supporting the Critical Care Team at Medway hospital with essential items and treats. Click here for the full article. To register your support for the ‘Hug Your Hospital’ appeal, please call 01634 383760. ...

  • Christmas Debt Does Not Make For Festive Cheer - Press Release

    Christmas Debt Does Not Make For Festive Cheer - Press Release

    13th December 2019

    Citizens Advice Medway is warning people against getting into debt to pay for Christmas. The Advice charity is warning people not to rely too heavily on credit to get through the festive period, but recommends making presents and focusing on low cost Christmas events. Dan McDonald, Chief...

  • Scams Awareness Month

    Scams Awareness Month

    17th June 2019

    “Stop, report, talk: Be #scamaware” says Citizens Advice Medway as it finds only 46% of people in the South East report scams. 64% of people in the South East have been approached by a scammer in the last two years finds research carried out by Citizens Advice Medway. Worryingly, of those...

  • Press Release - Universal Credit

    Press Release - Universal Credit

    6th June 2018

    Citizens Advice Medway on hand to help with the rollout of Universal Credit. Citizens Advice Medway is helping people get ready for Universal Credit which rolled out across Medway on 30th May 2018. Universal Credit is a new benefit which helps people on a low income or not in work meet their...

  • Press Release - Telecoms Service Issues

    Press Release - Telecoms Service Issues

    26th January 2018

    26 January 2018 Citizens Advice calls on government to strengthen voice of telecoms consumers as new poll shows majority face service issues. Six out of 10 broadband consumers experienced slow service or had their connection stop working entirely in the last year, disrupting the ability of...

  • Press Release - Future Energy goes out of business

    Press Release - Future Energy goes out of business

    25th January 2018

    25 January 2018 Citizens Advice has reassured customers of Future Energy that their energy supply will continue despite the firm going out of business, and said that a new supplier will be arranged by Ofgem. The national charity is urging customers not to switch suppliers at this stage, as...

  • Citizens Advice calls for Universal Credit rollout to be paused

    Citizens Advice calls for Universal Credit rollout to be paused

    10th July 2017

    The rollout of Universal Credit should be paused until significant problems with it are fixed, says national Citizens Advice. In a major new report - Delivering on Universal Credit - the charity reveals that the requirement to wait for six weeks to receive any payment means people face serious...

  • Medway Dementia Action Alliance - Press Release

    Medway Dementia Action Alliance - Press Release

    3rd April 2017

    ‘MEDWAY PROJECT WILL CONTINUE TO STRIVE FOR DEMENTIA FRIENDLY SOCIETY, THANKS TO FUNDING’ A project aimed at increasing awareness of dementia and battling the stigma of the disease will continue, thanks to funding secured by Citizens Advice Medway and Healthwatch Medway. Medway Dementia...

  • National Consumer Week 2016

    National Consumer Week 2016

    29th November 2016

    Buying Electrical Goods #SwitchedOn Electrical goods cover everything from tumble dryers to mobile phones and drones. Knowing your rights and understanding product safety will help you make informed choices when buying electrical goods. Find out more about our campaign here. Before...

  • Stop Loan Sharks Campaign

    Stop Loan Sharks Campaign

    8th November 2016

    Citizens Advice Medway has teamed up with the Illegal Money Lending Team (IMLT) once again. Using proceeds of crime taken from convicted illegal money lenders, the IMLT has issued funding to various organisations to run individual campaigns aimed at helping to raise awareness of the pitfalls...

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Medway Citizens Advice

Contact us

Telephone: 01634 383760
Fax: 01634 383767
info@medwayadvice.org.uk

3rd Floor Kingsley House
37-39 Balmoral Road
Gillingham
Kent
ME7 4PF