Medway Citizens Advice

Advice for Medway

Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.

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Individuality - Hate Crime



Citizens Advice Medway receives funding from the Kent Police & Crime Commissioner - Matthew Scott - to run a specialist Hate Crime project called Individuality.

Covering the whole of Kent & Medway, Individuality aims to raise awareness of Hate Crime, encourage disclosures and reporting of Hate Crimes, and provide advice to victims on what comes next. Police forces refer the majority of clients that need this service however people are free to self refer by calling our dedicated phone line (listed below).

A Hate Crime is any incident where you or someone else is targeted because the victim is believed to be different by the perpetrator. This may be motivated by age, disability, gender identity, race, religion or sexual orientation. Examples of Hate Crimes include:

  • Physical attacks such as physical assault, damage to property, offensive graffiti, neighbour disputes and arson.
  • Threat of attack including offensive letters, abusive or obscene telephone calls, groups hanging around to intimidate and unfounded malicious complaints.
  • Verbal abuse or insults, offensive leaflets and posters, abusive gestures, dumping of rubbish outside homes or through letterboxes and bullying at school or in the workplace.

Anyone can contact the Individuality team to report their own experiences (recent or historic) or something they may have witnessed. The rest of the staff at Citizens Advice Medway have also been trained to recognise when a client who may have contracted us for a totally separate reason has been the victim of a Hate Crime. The Individuality team has two roles:

  • The team collects evidence that is used to show other agencies and the government that further work needs to be done to prevent Hate Crime and support those who are victims of Hate Crimes.
  • Our team also provides advice to victims of Hate Crime on how to cope with their experience, how to deal with the aftermath if it impacts a key area of their life (eg housing, work, etc) and what options are open to them in terms of moving forward and recovering.

We have an extensive amount of resources to draw on to help you through any difficult times you may be going through as a result of being a victim of a Hate Crime. You can contact the Individuality team on our dedicated phone line - 0345 241 4999, or via our dedicated email service -

Alternatively, you can report a Hate Crime directly to the police via the True Vision website.

Reporting makes a difference to you, your friends and your community. By reporting Hate Crime when it happens, you can help stop it happening to someone else. You will also help the police to better understand the level of Hate Crime in your local area and improve the way they respond to it.

Medway Citizens Advice

Contact us

Telephone: 01634 383760
Fax: 01634 383767

3rd Floor Kingsley House
37-39 Balmoral Road