Medway Citizens Advice

Advice for Medway

Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.

Online self help

Universal Credit - Help to Claim


Do you need help to make a new Universal Credit claim?

At Citizens Advice Medway we can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Our trained advisers can help you to:

  • Set-up your Universal Credit account
  • Complete your claim to-dos
  • Verify your identity
  • Make sure you’re providing the right evidence to the Jobcentre
  • Understand what Universal Credit will mean for you

If you’re not sure what help you need just get in touch and we can work out how we can support you.

You can start getting support by either calling the free national Help to Claim helpline on 0800 144 8 444 from 8am to 6pm Monday to Friday or visiting our offices. You can also email us at

If you’re a local organisation working with people who need to help making a Universal Credit claim, please get in touch with Lorraine Strong at for more information on how you can signpost or refer people to our service.

Medway Citizens Advice

Contact us

Telephone: 01634 383760
Fax: 01634 383767

3rd Floor Kingsley House
37-39 Balmoral Road