Medway Citizens Advice

Advice for Medway

Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.

Online self help

L&Q PoundAdvice


Citizens Advice Medway is granted funding from London and Quadrant (L&Q), a leading local housing association, to assist their tenants through a new service that can help with a whole range of issues.

Tenants do not need to be in arrears with their rent to be referred to our L&Q PoundAdvice project. The service is open to all L&Q tenants across Kent and while we can provide assistance on any matter faced by an L&Q tenant, the main service we provide is debt advice and support on matters such as:

  • Rent arrears how to get back on track
  • Council Tax arrears how to deal with the situation
  • Benefits how to get your full entitlement
  • Financial debts how to deal with your creditor
  • Fuel debts how to deal with unpaid debts and switch suppliers

Citizens Advice Medway has helped thousands of local people with advice on budgeting and how to make ends meet. The level of involvement we may have with your case under L&Q PoundAdvice will vary depending on your situation, and could include the arrangement of realistic repayments. Among the things we will discuss with you are:

  • Maximising income
  • Budgeting
  • Prioritising creditors
  • Options for dealing with your debts
  • Contacting creditors on your behalf
  • Disputing debts

The L&Q PoundAdvice project is open to any L&Q tenant in Kent and completely confidential and impartial. Alongside the debt advice you can receive, assistance can be provided if other problems are identified such as benefits and housing.

Tenants can self-refer, but most referrals will be via the Revenue Officers at L&Q. If you are an L&Q tenant who feels you would benefit from an appointment with our L&Q Project Worker, give the L&Q Project Helpline a call on 01634 380049. This phone is manned from 9:00am to 5:00pm Monday to Friday and can be used for admin matters relating to the project as well.

L&Q and Citizens Advice Medway are here to support you through the tough times. Professional advice is only a phone call away.

Medway Citizens Advice

Contact us

Telephone: 01634 383760
Fax: 01634 383767

3rd Floor Kingsley House
37-39 Balmoral Road