Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.
Citizens Advice Medway is now operating the Local Welfare Provision Scheme.
This service is for last resort emergencies only. The criteria is strict and the funding pot fixed for a year so a thorough application process will be followed. Cash is not provided.
The scheme should be applied to:
All applications must be made via the online form below. If you can't access the form, please visit or call our office and one of our Advisers will complete the form on your behalf.
After the online form is completed, your application will be reviewed and you will be contacted by our office as soon as possible (Working Days only).
When you are contacted by our office, you will be asked additional questions if your application is deemed suitable. You may be told that your application has been unsuccessful based on your application form.
Your application will be terminated at any point through this process if it's identified that you no longer meet the criteria to access the emergency fund.
We will discuss other options that could be available to help with your current need. For example, if you are on qualifying benefits, you can't be granted an award from this fund if you haven't received an Advance Payment or a Budgeting Loan. If there are charitable grants you can claim or you are eligible for a Food Voucher, we will explore these options with you first. If you are not claiming benefits which you are eligible for, you will need to put in a claim for benefits first. No awards can be granted by this emergency fund until we have proof that all other avenues have been explored.
After discussing your case with you, you'll be invited for a face to face assessment meeting. If you are unable to make a face to face meeting, the interview can be done over the phone but you will still need to send us evidence of your circumstances. If you cannot get the needed evidence to us, your application will not proceed.
We will also do a budget with you to ensure there isn't a better way for you to manage your money to ensure you can pay essential bills and afford whatever you are applying to this fund for. Evidence of bank statements from the applicant (and partner if applicable) will be needed. If you are making payments to debts, you will need to see one of our Money Advice Project Workers.
Finally, we will need to see proof that you have lived in the Medway Towns for at least 1 year. This cannot include time spent in temporary accommodation or prison.
If your application is successful at the end of the assessment process, you will be notified of your award and which goods (if applicable) will need be delivered to the address provided on your initial application.
If you have received an award in the last 12 months, your application will be rejected. You must not be subject to any immigration controls. The fund will not pay for the following under any circumstances:
People who can evidence they've been victims of Domestic Abuse may be exempt from certain criteria.
Please be aware that we are restricted on how much we can spend on each type of award. For example, if you are successfully awarded a bed, there is a limit on how much we can spend on buying the bed for you. Some items will be second hand.
To apply to the LWP fund, please complete and submit an application form below:
3rd Floor Kingsley House
37-39 Balmoral Road
Telephone: 01634 383760
Fax: 01634 383767
Charity registration number 1115644 | VAT registration number 824 2147 52 | Registered number 5568569 England & Wales.
Citizens Advice Medway is authorised and regulated by the Financial Conduct Authority (FRN: 617661).