Citizens Advice Medway is a registered charity that offers free, independent, confidential and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.
Our service is only available over the phone & internet at the moment despite the lifting of COVID restrictions on 19th July '21. This is to ensure the safety of the public and our volunteers.
People can call us for a brief interview called an Initial Check. Essentially a "triage" system, you may be given the information you need straight away or we may arrange for you to have a full advice interview or speak to one of our Project Workers on the same day or at a later date. Alternatively you may be asked to call the national Citizens Advice Adviceline.
You can browse our self help information website at www.citizensadvice.org.uk. This has particularly helpful sections on a range of enquiry areas, so do take a look at it first to see if it helps with your issue.
We can only provide translators as part of certain Project Worker interviews. Home Visits and Outreaches are suspended until further notice.
You can access our services via the following options:
You can arrange a Foodbank delivery by calling the Citizens Advice Foodbank Helpline for free on 0808 208 2138 between 9:00am and 5:00pm Monday to Friday.
You can get advice on issues relating to goods & services by calling the Citizens Advice Consumer Service for free on 0808 223 1133 between 9:00am and 5:00pm Monday to Friday.
You can find out what benefits you can claim and get help claiming Universal Credit by calling the Citizens Advice Help to Claim Service for free on 0800 144 8444 between 8:00am and 6:00pm Monday to Friday.
The next step after your interview could be:
All information and advice we provide is quality checked, thorough and reliable. Many clients can get information from us at the Initial Check and then start to resolve the issue themselves. Other clients will need more help or the issue may be complex.
Only a proportion of our clients qualify for support from our Project Workers as the projects they are attached to can only be operated thanks to the funding of our supporters. The projects we run are:
If you donít qualify for one of the above projects, then we will still offer you as much support as you need from our office, although your issue may need to be dealt with over a number of appointments. Remember Ė our help is free, impartial and confidential. Citizens Advice has been in the advice business for over 70 years so if we canít help, we will know who can.