Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.
Our main services are our drop in and telephone services. People can drop in or call us for a brief interview called an Initial Check. Essentially a "triage" system, you may be given the information you need straight away or we may arrange for you to have a full advice interview or speak to one of our Project Workers on the same day or at a later date. Alternatively you may be asked to call the national Citizens Advice Adviceline.
You can browse our self-help information website at www.citizensadvice.org.uk. This has particularly helpful sections on a range of enquiry areas, so do take a look at it first to see if it helps with your issue. You can also access help through the Self-Help Information Kiosk in the Reception area of our office.
We can only provide home visits and translators as part of certain Project Worker interviews.
You can access our services via the following options:
Our office is wheel chair accessible and there is a lift in the building. There are public toilets on the ground floor of the building which include a disabled toilet. The closest car park is at Gillingham Train Station. Our telephones are turned off between 12:30pm and 1:00pm for the lunch period, however our drop-in service remains open.
The next step after your interview could be:
All information and advice we provide is quality checked, thorough and reliable. Many clients can get information from us at the Initial Check and then start to resolve the issue themselves. Other clients will need more help or the issue may be complex.
Only a proportion of our clients qualify for support from our Project Workers as the projects they are attached to can only be operated thanks to the funding of our supporters. The projects we run are:
If you donít qualify for one of the above projects, then we will still offer you as much support as you need from our office, although your issue may need to be dealt with over a number of appointments. Remember Ė our help is free, impartial and confidential. Citizens Advice has been in the advice business for over 70 years so if we canít help, we will know who can.