“Stop, report, talk: Be #scamaware” says Citizens Advice Medway as
it finds only 46% of people in the South East report scams.
64% of people in the South East have been approached by a scammer
in the last two years finds research carried out by Citizens Advice Medway.
Worryingly, of those targeted, only 46% of people spoke to anyone about it.
Under the slogan “Stop, report, talk: Be #scamaware” Citizens Advice Medway is encouraging
people to talk about their experiences and look out for others, particularly
more vulnerable people.
More than half of
all scams reported to the Citizens Advice consumer service in the last year used
well-established, offline methods. These classic tactics from the scammers’ playbook include unsolicited
doorstep selling, mail and cold calling, and saw people lose an average of
Fraudsters using these methods are known to overwhelmingly target
older, more vulnerable people.
Advice Medway, Chief Executive Officer Dan McDonald said:
report, talk: Be #scamaware’ is
our message to people in Medway.”
“We’re finding that although
many people have come into contact with scammers, very few people are speaking
up about this issue.”
“People can sometimes feel
foolish or embarrassed reporting their experiences, but sadly this means
perpetrators are getting away scot-free.”
“In reality, all of us can
have the bad luck of being targeted with a scam. We hope this Scams Awareness
campaign will encourage people to share their stories and learn tips to stop
scammers from running off with people’s money.”
To help stop more people being fleeced by these types of scams, Citizens Advice Medway is
sharing the following tips on how to spot them.
If you’re worried that
someone you know has become victim to a scam, look out for the following. Are
more mail than usual?
unsolicited calls or spending more time on the phone?
with money or have they withdrawn large amounts of cash recently?
If you think someone you know
is being scammed, take the following steps:
you’re worried about telephone scams look into installing a call blocker
them to tell their bank immediately if there is any suspicious activity or
transactions from their account or credit cards
the scam to the Citizens Advice Consumer Service online or by phone on 03454 04
05 06. They will give you advice on what to do next and report the scam to
the scam to Action Fraud on 0300 123 2040
they’re struggling to pay bills or outstanding debts encourage them to visit
their local Citizens Advice
You can also take the
following steps to safeguard yourself and others:
suspicious if you’re contacted out of the blue, even if it’s from a name you
- If it
sounds too good to be true it probably is
send money to someone you’ve never met
give out your bank details unless you are certain you can trust the person
be rushed – you never need to make a decision straight away and if you feel
pressured say “no”
a scam? Hang up, wait five minutes to clear the line or use another phone to
suffer in silence – speak out about scams
For more information contact: email@example.com
Tel: 01634 383760 (9am-5pm Monday to Friday)
We give people the knowledge and
confidence they need to find their way forward - whoever they are, and whatever
Notes to editors:
potential scam cases were reported to the Citizens Advice consumer service in
2018, an 8% increase on the 18,075 reported in 2017. All figures in relation to
total number of scams relate to year-on-year data.
analysis of data relates to the Citizens Advice consumer service figures
between July and September 2018.
Advice commissioned Populus who conducted an online sample of 2,016 GB adults
18+ between 24th and 27th May 2019.Data
is weighted to be representative of the population of Great Britain.Targets for quotas and weights are taken from
the National Readership Survey, a random probability F2F survey conducted
annually with 34,000 adults.Populus is
a founder member of the British Polling Council and abides by it rules.For further information see
regarding demographic makeup of those affected by scams can be found inCitizens Advice 2017 research ‘Changing the story on
Advice is made up of the national charity Citizens Advice; the network of
independent local Citizens Advice charities across England and Wales; the
Citizens Advice consumer service; and the Witness Service.
- Our network of charities offers impartial advice online, over
the phone, and in person, for free. We helped 2.7 million people face to
face, over the phone, by email and webchat in 2018-19. And we had 29
million visits to our website. For full service statistics see our monthly publication Advice trends.
- Citizens Advice service staff are supported by more than
21,000 trained volunteers, working at over 2,600 service outlets across
England and Wales.
- You can get consumer advice from the
Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for
Welsh language speakers.