Citizens Advice Medway is a registered charity that offers free, independent and impartial advice to the whole of Medway on a range of issues including Housing, Welfare Benefits, Employment, Debt, Family Law and many others.
Our campaign for new fee-free basic bank accounts took a big step forward this week. With the Treasury announcing that major banks have now committed to introduce new fee-free basic bank accounts, the poor deal for consumers without a full bank account looks set to end from next year.
Citizens Advice Chief Executive, Gillian Guy, said “Citizens Advice has been at the forefront of this campaign and is pleased that the Government and banks have listened to the problems experienced by our clients. A good bank account is an essential ingredient to managing your money.”
We look forward to continuing our work with the Treasury and banks to make sure these new standards meet the needs of consumers.
Our research found many consumers still aren’t aware of their rights when buying online. Three in four people didn’t know they could cancel an online order or return goods within 14 days to get a full refund, including delivery costs.
As the new statutory champion for postal consumers, Citizens Advice wants to make sure people are more aware of their consumer rights in the future. That’s why we’ve launched our 12 tips of Christmas which give you everything you need to know about shopping online and sending gifts – you can find all our tips on Pinterest, Facebook and Twitter.
The Citizens Advice consumer service saw a 236 per cent increase in calls about problems with credit brokers this year. We shared an analysis of this data with the Financial Conduct Authority (FCA) highlighting upfront fees, refusals to give refunds and a lack of clarity about the service being offered – joining up our advice and advocacy functions. So we’re delighted to hear the FCA have announced tough new rules from January 2015.